Why Choose Charter Veterinary Surgeons?

We aren't the only vets in Newcastle-under-Lyme, so why choose us? Find out how we aim to be the best vet for you and your pet.

We understand that choosing a vets can be hard – your pet is a part of your family and you want the very best for them. At the end of the day, as Vets, Nurses and Veterinary Support Staff we all love pets and want to provide them with excellent health care. So, when all vets are promising the same, how do you pick the right vet for you?

At our Newcastle-under-Lyme Surgery, we believe it’s the little things that really can make a big difference. We aim to make every pet’s experience at the vets a pleasant one for all involved and it’s with this is mind that we have adopted our four key principles; Care, Tailored, Experience and Empathy.

Care

The team at Charter aim to foster a caring ethos in everything we do, from letting you know that little Felix enjoyed his post-op meal to delivering carefully considered treatment plans. In addition to this, our dedicated health plans give you peace of mind that you are providing the best of care for your beloved pet with our support. We believe in this culture, and it is something very close to our hearts and an important part of who we are. We care because you do!

Tailored

We believe that no two pets are the same, not even littermates, and with this, in mind, we tailor our service to each pet and each owner. Getting to know you and your pet is crucial in order to meet the specific needs or each 'individual' pet.

Experience

We aim to play an active role in your pets health care and share the responsibilities that come with caring for a pet. Our hope is that by working together, with you the pet owner, we can achieve an enjoyable, courteous and respectful experience.

Empathy

At Charter Vets we believe that pets are more than just animals, they are an integral part of our family. We know this, as we are pet owners ourselves. They give us so much, unconditionally and enrich our lives in ways we couldn't imagine. When these family members become ill, we as veterinary professionals aim to support you from just listening to your concerns or even a shoulder to cry on. We hope to offer peace of mind, reassurance, but most of all, help you to make the right decisions on behalf of your pet.

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