Meet our Team

Steve originally hails from Anglesey. After completing a Zoology (Physiology) Honours degree at The University of Liverpool, Steve decided the student life was for him and enrolled onto the Veterinary Science course, also at Liverpool. Steve has been with Charter since qualifying, working at the Congleton branch initially and, since 2007 , as a small animal clinician at the Newcastle and Smallthorne branches. He now is pursuing his main interest in small animal medicine and surgery. Steve is currently studying towards a further certificate and particularly enjoys soft tissue surgery. In his spare time, he enjoys swimming and running to try and maintain a level of fitness. Weather permitting, Steve enjoys the outdoor life; in particular camping and cycling with the family. The Peak and Lake Districts are favourite places. His two young children – both boys -keep him very busy at weekends.

Katherine graduated from Edinburgh University in July 2017, after catching the veterinary bug when working as a weekend receptionist at a Veterinary Hospital. At home, Katherine has a yellow labrador called Bailey and in her spare time enjoys baking and walking.

Marion has been the Practice Co-ordinator at Charter vets since 2022. She strives to ensure smooth operations, and excellent client care. Marion has a deep love for animals, and is passionate about providing the best service to our clients, and their pets. Outside of work she is a proud parent to three beloved dogs, Tilly, Lola and Jess.

Emma has been an integral part of the team at Newcastle-under-Lyme since 2009 when she joined us at the age of 17. Emma became a fully qualified Registered Veterinary Nurse in 2020. At home, Emma owns 2 very special little dogs called Freddie and Dixie, two cats, three rabbits, one guinea pig and 2 budgies!

Amy volunteered for Newcastle-under-Lyme before joining the team as an Auxiliary Nurse, and now as a Student Nurse. Amy has always had a keen interest in ‘small furries’ and holds a masters degree in animal behaviour. At home Amy has 5 (yes 5!) rescue rabbits!

Olivia has been in the veterinary profession for 9 years, starting out as a volunteer then completing her qualification to become a
Veterinary care assistant in 2018. She developed her passion for behavior clinics, helping pets to grow and feel confident while out and about, in practice, along with her passion for our small furry friends.

Outside of work Olivia enjoys riding her horse and taking her 5 Jack Russel terriers for long walks.

Philomena joined the team in October 2024 as a VCA. Philomena has always wanted to work with animals. She also has a ginger cat called Samantha at home which she spends her spare time with, along with baking and crocheting, which she really enjoys.

Jayne joined the reception team at Charter Vets in Newcastle-under-Lyme in 2008. Jayne is a self-confessed animal lover, therefore enjoys her job immensely. At home, Jayne owns a dog called Milly and enjoys dancing and gardening.

Cathy joined Charter Vets receptionist team in October 2021.

Cathy is a natural animal lover, she has two dogs in her life, her very special little cockerpoo Rosie and her daughter’s dog Fleetwood, who is Red Fox Lab.

Cathy has a passion for caring for hedgehogs, she even has a hedgehog house in her back garden! Cathy loves to take little city breaks with her husband & Rosie. When she isn’t on holiday, Cathy enjoys spending time in the garden while listening to the theatre, especially musicals and live music.

Demi has been a member of our reception team since 2021.

She has been passionate about animals and nature for as long as she can remember. When she isn’t at work, she enjoys spending quality time with her 2 young boys hiking and exploring the great outdoors!