Why Choose Charter Veterinary Surgeons?

We aren’t the only vets in Newcastle-under-Lyme, so why choose us? Find out how we aim to be the best vet for you and your pet.

We understand that choosing a vets can be hard – your pet is a part of your family and you want the very best for them. At the end of the day, as Vets, Nurses and Veterinary Support Staff we all love pets and want to provide them with excellent health care. So, when all vets are promising the same, how do you pick the right vet for you?

At our Newcastle-under-Lyme Surgery, we believe it’s the little things that really can make a big difference. We aim to make every pet’s experience at the vets a pleasant one for all involved and it’s with this is mind that we have adopted our four key principles; Care, Tailored, Experience and Empathy.

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The team at Charter aim to foster a caring ethos in everything we do, from letting you know that little Felix enjoyed his post-op meal to delivering carefully considered treatment plans. In addition to this, our dedicated health plans give you peace of mind that you are providing the best of care for your beloved pet with our support. We believe in this culture, and it is something very close to our hearts and an important part of who we are. We care because you do!

We believe that no two pets are the same, not even littermates, and with this, in mind, we tailor our service to each pet and each owner. Getting to know you and your pet is crucial in order to meet the specific needs or each ‘individual’ pet.

We aim to play an active role in your pets health care and share the responsibilities that come with caring for a pet. Our hope is that by working together, with you the pet owner, we can achieve an enjoyable, courteous and respectful experience.

At Charter Vets we believe that pets are more than just animals, they are an integral part of our family. We know this, as we are pet owners ourselves. They give us so much, unconditionally and enrich our lives in ways we couldn’t imagine. When these family members become ill, we as veterinary professionals aim to support you from just listening to your concerns or even a shoulder to cry on. We hope to offer peace of mind, reassurance, but most of all, help you to make the right decisions on behalf of your pet.

  • In the community image

    In the community

We love to get involved – being a local community vet is central to our ethos. Maybe that’s why we have been at the heart of the community for over 50 years. We regularly get involved in all pet related aspects in the local community, from fun dogs shows, to school visits, career fairs and raising money for pet charities.

Dog Shows

As part of our continued commitment to charitable causes, we run a Dogshow Roadshow. The Roadshow is available, free of charge, for local charities, community groups, schools and associations, and is a great way of raising funds.

We will:

  • Provide and set up a booking-in tent, complete with table and chairs
  • Provide and set up a dog show ring
  • Provide and set up a public address system – no electricity needed
  • Produce rosettes for each class, branded with your organisation’s logo and our logo
  • Give you goody bags for each class winner
  • Produce flyers for your event
  • Provide publicity in our magazine, newsletter, websites and social media pages.

We are limited to 20 roadshows per year on a first come, first served basis and subject to our availability.

School/Nursery Visits

Our school and nursery visits are fun-filled events and great for getting children interested in all things pet related. We can tailor our visits to your requirements or arrange interactive activities where we can get the children to find the microchip on our toy dog, or bandage his leg. We can show them ‘interesting’ things in jars – if they’re not squeamish and let them look at x-rays (you wouldn’t believe what dogs swallow), and even dress up as a vet.

We have worksheets for various abilities and ages and every child gets a sticker. Teachers will find that they are able to do a lot of follow up work and creative play following a visit from a vet. If you want to set up a ‘play’ vet clinic in the school or nursery following our visit we usually have some posters and veterinary materials to hand to help it look more realistic.

Careers Fairs

A career in the veterinary industry can be an extremely rewarding, but demanding role. Our presence at School/College careers fairs can be a great way to educate those interested in the veterinary care all about the highs and the lows. We can talk to students about the various job roles at a veterinary practice, from Kennel Nurse right through to Vet, the work entailed, likely pay, qualifications and training needed.

For more information about how Charter Vets Newcastle can support you in the community, you can find our details on the contact us page.

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