Why Choose Charter Veterinary Surgeons?

We aren’t the only vets in Newcastle-under-Lyme, so why choose us? 

We understand that choosing a vets can be hard – your pet is a part of your family and you want the very best for them. As Vets, Nurses and Veterinary Support Staff, we all love pets and want to provide them with excellent health care.

At our Newcastle-under-Lyme Surgery, we believe it’s the little things that really can make a big difference. We aim to make every pet’s experience at the vets a pleasant one for all involved and it’s with this is mind that we have adopted our four key principles; Care, Tailored, Experience and Empathy.

The Willows Veterinary Group - Newcastle (Web) 004

The team at Charter aim to foster a caring ethos in everything we do, from letting you know that your furry friend enjoyed their post-op meal, to delivering our carefully considered treatment plans. In addition to this, our health plans give you peace of mind that you are providing the best of care for your beloved pet, with our support. We believe in this culture, and it is something very close to our hearts and an important part of who we are. We care because you do!

We believe that no two pets are the same, and with this, in mind, we tailor our service to each pet and their owner. Getting to know you and your pet is crucial in order to meet the specific needs of each ‘individual’ pet that we treat.

We aim to play an active role in your pets health care, and share the responsibilities that come with caring for a pet. Our hope is that by working together, with you the pet owner, we can achieve an enjoyable, courteous and respectful experience.

At Charter Vets we believe that pets are more than just animals, they are an integral part of your family. We know this, as we are pet owners ourselves. They give us so much, unconditionally and enrich our lives in ways we couldn’t imagine. When these family members become ill, we as veterinary professionals aim to support you, from just listening to your concerns, or even a shoulder to cry on. We hope to offer peace of mind, reassurance, but most of all, help you to make the right decisions on behalf of your pet.

  • In the community image

    In the community

We love to get involved – being a local community vet is central to our ethos. Maybe that’s why we have been at the heart of the community for over 50 years. We regularly get involved in all pet related aspects in the local community, from fun dogs shows, to school visits, career fairs and raising money for pet charities.

Dog Shows

Are you holding an event local to the practice? Get in touch with us about running a dog show!

We love giving something back to our local communities, and as part of this we are delighted to be able to manage or sponsor a dog show at your event.

We will:

  • Provide and set up a booking-in tent, complete with table and chairs
  • Provide and set up a dog show ring
  • Produce rosettes for each class, branded with our and your event name
  • Give you goody bags for each class winner
  • Produce schedules of dog show classes
  • Share the event on our social media pages

Contact us for more information.

School/Nursery Visits

Our school and nursery visits are fun-filled events and great for getting children interested in all things pet related. We tailor our visits to the audience, but have many vet related interactive activities for all ages.

We have worksheets for various abilities and ages and each child gets a sticker. Teachers will find they are able to do follow up activities and creative play following a visit from a vet.

Get in touch to find out more.

Careers Fairs

A career in the veterinary industry can be an extremely rewarding, but demanding role. Our presence at School/College careers fairs can be a great way to educate those interested in the veterinary care all about the highs and the lows. We can talk to students about the various job roles at a veterinary practice, from Kennel Nurse right through to Vet, the work entailed, salary, qualifications and training needed.

Contact us to find out more.